John Silva Blog

I believe one of the most crucial challenges of a successful e-learning program is having the right people in three key areas, instruction, tech support, and counselor/admissions. The task of designing and managing the educational programs is crucial and is the responsibility of the instructor staff. The instructor is the backbone of the whole operation. Supporting the program is tech support. If the technology doesn’t work then the learning doesn’t happen. A strong tech support staff must be able to troubleshoot and solve problems remotely. Finally, the counselors/admissions needs to ensure that students are properly screened and provided with support as they enter and progress in the e-learning program. Finally, all three of these groups need to be able to communicate with and support one another towards the goal of a successful e-learning program for everyone involved.